Contact Details
Contact Us
Key Contacts
Principal – Chris Barratt
SENDCo – Miss Kirstie Coombes
MA Education: Raising Attainment in City Schools
PGCert SpLD Dyslexia AMBDA
Chair of Academy Council – Kerry Francis – Email: [email protected]
Ops Manager – Pam Kaur
Complaints
How to raise a concern or make a complaint
Summerhill Academy is committed to listening to you and working with you to resolve any concerns or complaints you may have about the academy.
In the first instance, please talk to your child’s teacher if you have any concerns. They will be able to make sure they understand your concern in order to resolve it informally as soon as possible to avoid the need for you to make a formal complaint.
However, if the matter has not been resolved you may raise it formally. To do this your complaint should be put in writing. If you would like help to do this, please talk to your academy reception staff, or administration team who will make arrangements for someone to get in touch with you to give you any help you need to create a written summary of your concerns.
Summerhill Academy will then review and/or investigate your complaint and this will include talking to you about it in further detail to find out what you would like to happen in order to resolve it.
You will receive a letter detailing the decision and what you should do if you are still not happy with it. If you need help reading the letter, or any communication from the academy, please speak to a member of the reception staff.
To read the full Complaints Policy, please click here or request a printed copy from reception staff.
